Refund Policy
Order Changes and Cancellations
Non-Editable Orders
Once an order is placed, it can’t be edited or canceled because all orders are personalized. For any questions or mistakes, please reach out to us at support@openheartlines.com.
Returns, Exchanges, & Cancellations
Partial Refunds
Our artists begin working on your order immediately after it is placed, making it impossible to issue a full refund even if production hasn’t started. If a refund is needed, we can offer a partial refund, deducting ₹2500 for the digital design work already completed. You will receive a partial refund within 3-5 days timeline. This partial refund is only applicable to physical products only.
Non-Refundable Orders
Once your order has been produced, we can’t offer any type of refund. Similarly, if a digital product has been delivered via email, it is not eligible for a refund.
New Design Requests
If you want us to create a new design from a different photo, there will be a ₹1000 charge per new photo as it requires starting a new drawing from scratch.
Damaged Products
Free Replacements for Damaged Goods
If your product arrives damaged, we’ll send a replacement at no extra cost. Just send us photos of the damaged parts to qualify.
30-Day Refund Policy
Our refund policy lasts for 30 days. If 30 days have passed since your product was delivered, we can’t offer a refund or exchange, even if the product is damaged.
Email Communication Issues
Order Confirmation and Design Approval
Make sure the email address on your order is correct and valid. You’ll need to approve your design before we can start production.
Troubleshooting Missing Emails
If you haven’t received any emails from us within 7 working days of purchasing, check your spam folder. If you still don’t see a response within 48 hours, it’s possible our emails are bouncing back. Please contact us using a different email address to ensure you receive your digital proof.
Additional Information
Delivery Date Disclaimer
We cannot guarantee delivery dates and accept no responsibility for delays. Delivery times listed on the website are average estimates. Some deliveries may take longer or arrive sooner.
Unlimited Revisions
We offer online proofing and unlimited revisions before shipment to ensure your satisfaction with the final product.
